Payment methods

Paypal with no extra charge. We accept credit card and Paypal accounts. Payments through Paypal are always charged at time of order.
Bank transfer. At the end of the checkout process you will get instructions and banking details. Once the deposit is checked we will ship the order.

Taxes

Shipments within the European Union

If you are an individual consumer or a Spain-based company, you will have to pay VAT.

If you are an EU-based company (not in Spain) that is VAT-registered and you are excluded from paying VAT, you will be prompted for your VAT number when introducing your company name. Verification will be done at the time and must be successful to complete the purchase process without VAT.

Shipments outside the European Union

VAT tax does not apply to shipments outside European Union. However, you are responsible for any tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods!

There is no way for sailoog.com (the shipper) to predict your country's customs/fee habits, so be prepared to pay full taxes on the fully declared value of your order as well as any customs fees your countries postal system may charge you!

If you do not pay the required brokerage fees, tariff, duty, taxes, handling fees, customs clearance charges, etc - we cannot issue any refunds.

Shipping methods

Orders usually ship within 1-2 business days after payment is complete.

DHL Express (Recommended for international orders)

Delivered by 9AMĀ 
Delivered by 12PM
Delivered by 6PM

Correos (Spain postal service)

We ship only by registered mail. Tracking information is emailed when the package is shipped. The packages are handed off to your countries postal service for 'door-to-door' delivery. For some countries like US you will not be able to track the package when it enters its territory. If you have not received your package after 15 business days, please notify us to claim.

Delivery times

Average according to origin/destination

Barcelona city: 1 working day.
Barcelona province: 2 working days.
Catalonia and Spain: delivery of 93% within 3 working days.
Europe: 4 to 30 business days.
Rest of the world: 30 business days. It depends on the country of destination.