Payment methods

Credit Card. This is our recommended method. Operated by Redsys payment gateway.
Bank transfer. At the end of the checkout process you will get instructions and banking details. Once the deposit is checked we will ship the order.
Paypal with no extra charge. Payments through Paypal are always charged at time of order.

All our payment methods are secure and protected by EU regulations.

Taxes

Shipments within the European Union

If you are an individual consumer or a Spain-based company, you will have to pay VAT.

If you are an EU-based company (not in Spain) that is VAT-registered and you are excluded from paying VAT, you will be prompted for your VAT number when introducing your company name. Verification will be done at the time and must be successful to complete the purchase process without VAT.

Shipments outside the European Union

VAT tax does not apply to shipments outside European Union. However, you are responsible for any tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods!

There is no way for sailoog.com (the shipper) to predict your country's customs/fee habits, so be prepared to pay full taxes on the fully declared value of your order as well as any customs fees your countries postal system may charge you!

If you do not pay the required brokerage fees, tariff, duty, taxes, handling fees, customs clearance charges, etc - we cannot issue any refunds.

Shipping methods

Orders are usually shipped within 1-2 business days after the payment is completed.

Deutsche Post

Tracking information is emailed when the package is shipped. If you have not received your package after 15 business days, please notify us to claim. The time of the claim process can last up to six weeks. We can not refund or replace the goods until the claim is resolved.

Estimated delivery times:

Germany: 2 – 4 days
EU: 3 – 6 days
USA & Canada: 5 – 9 days
Rest of the world: 6 – 12 days

DHL Express

Delivered by 9AM 
Delivered by 12PM
Delivered by 6PM

Correos

Only for Spain, Catalonia and Andorra

Envíos desde Barcelona por correo certificado con numero de seguimiento. Si no has recibido tu paquete tras 15 dias hábiles, notificanoslo y reclamaremos. Los procesos de reclamación pueden durar mas de 3 meses en Correos. No podemos hacer devoluciones o reponer las mercancías hasta que no se resuelva la incidencia.